Mahoni88 is committed to the privacy and security of every member's personal data. This Privacy Policy transparently explains how we collect, use, store, and protect your information in accordance with Malaysian law.
We don't just tick legal boxes — we genuinely treat your personal data with the same care we'd give our own. That's mahoni88's promise to every member in Malaysia.
This Privacy Policy describes mahoni88's personal data protection practices and applies to all users of the mahoni88.my website. By using the mahoni88 platform, you consent to the collection and use of your personal data as described in this policy.
Mahoni88 is committed to protecting the privacy and security of all users' personal data on our platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and sets out transparently how we handle your personal information from start to finish.
This Privacy Policy applies to all services provided by mahoni88, including the mahoni88.my website, mobile app, online games such as football, live casino, slots, table games, lottery, and roulette, as well as all communication channels including live chat, email, and customer support.
As a responsible online entertainment platform in Malaysia, mahoni88 understands that member trust is our most valuable asset. We do not take lightly the responsibility entrusted to us when you share your personal data with us. Every data processing decision is made with our members' interests and safety as the top priority.
This Privacy Policy may be updated from time to time. The "Last Updated" date in the hero section at the top of this page will always reflect the latest version. We recommend checking this page periodically.
Mahoni88 collects your personal data through various channels and for various purposes. Below is a comprehensive list of the data categories we collect, along with their respective sources and purposes:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | Registration form, KYC verification |
| Contact Data | Email address, mobile number, full mailing address | Registration form, profile updates |
| Financial Data | Bank account number, account holder name, eWallet number (Touch 'n Go, GrabPay, Boost, ShopeePay) | Deposit and withdrawal requests |
| Transaction Data | Deposit records, withdrawals, betting history, account balance | Automatic platform activity |
| Technical Data | IP address, browser type, operating system, device used | Automatic system logs |
| Behavioural Data | Games played, login frequency, session duration | Automatic platform analytics |
| Communication Data | Live chat records, support emails, feedback | Interactions with the support team |
Mahoni88 does not collect sensitive personal data such as medical information, religious beliefs, or political views unless required by law or specifically necessary to deliver a particular service with your explicit consent.
Never share your mahoni88 account password with anyone — including mahoni88 support staff. We will never ask for your password through any communication channel. If you receive such a request, please report it to us immediately.
Mahoni88 uses collected personal data solely for legitimate and transparent purposes. We do not process your data beyond what is necessary to deliver quality services to you. The following are the primary purposes for which your personal data is used:
Mahoni88 may use your email address and mobile number to send you promotional information and exclusive offers. You may opt out of these marketing communications at any time via the "unsubscribe" link in any email or by contacting our support team.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, mahoni88 processes your personal data on the following legal bases:
You have the right to withdraw your consent at any time. However, doing so may affect mahoni88's ability to deliver certain services to you.
Mahoni88 does not sell, rent, or trade members' personal data to third parties for marketing or commercial purposes. However, in the course of our business operations, we may share your personal data with the following selected categories of third parties:
All third-party service providers working with mahoni88 are required to uphold data protection standards equivalent to our own and are not permitted to use your data for any purpose other than delivering the contracted services.
Where data processing involves transferring data outside Malaysia, mahoni88 ensures adequate protections are in place through binding contracts with overseas data processors, in compliance with the international data transfer requirements of PDPA 2010.
Mahoni88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
Required for core platform functions such as login, session management, and security. Cannot be disabled.
Helps us understand how members use the platform for improvement purposes. Data is collected anonymously.
Saves your preferences such as language, time zone, and display settings for a more personalised experience.
Used to display relevant promotions and offers. You may opt out of these cookies.
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mahoni88 platform. For more information on managing cookies, refer to your browser's help guide.
Mahoni88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under Malaysian law. The following are general guidelines for our data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & Account Data | Throughout active account + 7 years | Malaysia AML legal requirements |
| Financial Transaction Records | 7 years from the date of transaction | Tax and audit requirements |
| Support Communication Logs | 3 years from the date of interaction | Dispute resolution |
| Technical Data (IP Log) | 12 months | Security & fraud prevention |
| Analytics & Behavioural Data | 24 months | Service improvement |
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process follows strict security procedures to ensure the data cannot be recovered.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by mahoni88:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
You have the right to request correction of any inaccurate or incomplete personal data via your account settings or by contacting support.
You may request the deletion of your personal data. This right is subject to any applicable legal retention obligations.
You may request that we restrict the processing of your data under certain circumstances while any related issues are being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.
To exercise any of the above rights, please contact mahoni88's Data Protection Officer by email at privacy@mahoni88.my or via 24/7 live chat. We will verify your identity before processing any request to protect the security of your account.
Mahoni88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we have in place include:
While mahoni88 maintains robust security measures, no system is entirely risk-free. You also play an important role in protecting your account — make sure your password is strong, unique, and never shared with anyone.
The mahoni88 platform is exclusively for users aged 18 years of age and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe your child or any minor has registered a mahoni88 account or provided us with their personal data, please contact us immediately at privacy@mahoni88.my.
Upon receiving such a report, mahoni88 will take immediate action to:
Mahoni88 also encourages parents and guardians to use appropriate parental control software to prevent unauthorised access by minors to online gambling platforms.
Mahoni88 reserves the right to amend this Privacy Policy at any time to reflect changes in our business practices, Malaysian legal requirements, or the technologies we use. Any amendments will be published on this page along with the new effective date.
For material amendments that significantly affect your privacy rights, mahoni88 will endeavour to notify you through:
Continued use of the mahoni88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.
We recommend reviewing this Privacy Policy page at least once every three months to ensure you are always up to date on how we manage your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mahoni88 handles your personal data, please contact our Data Protection Officer (DPO):
If you are unsatisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital. Further information is available on the department's official website.
Answers to the most frequently asked questions from members regarding privacy and personal data protection at mahoni88.